Venue FAQ's
Planning your visit or hosting an event at The Burton Complex? Below are answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us — we’re happy to help!
General Information
Where is The Burton Complex located?
7001 Gulf Highway, Lake Charles, Louisiana 70607 — just minutes from the Lake Charles Regional Airport.
What are your business hours?
The Burton Complex administrative office typically operates Monday through Friday during standard business hours. However, box office and facility hours vary by event. For specific event times, please refer to the event details or contact our office.
Who owns and operates The Burton Complex?
We are a proud division of the Calcasieu Parish Police Jury, operating as a public facility for the benefit of our community and region.
Ticketing & Entry
Where can I buy tickets?
Tickets can be purchased online (link available on each event page) or at the on-site box office, which typically opens 60–90 minutes prior to event start time.
What forms of payment are accepted?
We encourage Visa, Mastercard, and Discover. We do not accept checks or American Express.
Can I leave and re-enter during an event?
No. The Burton Complex enforces a no re-entry policy for all events.
Parking & Accessibility
Is there on-site parking?
Yes! We offer parking for over 3,000 vehicles across the Complex grounds.
Is accessible parking available?
Yes, ADA-compliant parking is available on a first-come, first-served basis near all facility entrances.
Do you offer RV or camper hookups?
Yes! We provide 140 full-service RV/camper sites with water, sewer, and electricity hookups.
Facility Policies
What items are prohibited inside the venue?
For the safety and enjoyment of all guests, we prohibit: backpacks and large bags, outside food or drinks, coolers, cans, or bottles, laser pointers, air horns, megaphones, fireworks, weapons, or dangerous devices, illegal drugs or alcohol, recording devices (audio or video) without prior authorization.
Are service animals allowed?
Yes. While pets are not permitted, service animals trained to assist individuals with disabilities are welcome in all areas of the Complex.
Is smoking allowed?
No. All Burton Complex facilities are smoke-free, including the use of e-cigarettes and vaping devices.
Venue Features & Services
Do you offer food and beverage services?
Yes, our in-house Food & Beverage team provides concessions and catering services during many events. Availability varies by event type. No outside food and beverages are permitted during events.
Is Wi-Fi available?
Wi-Fi access is available in select areas of the Complex. Please check with event organizers or staff for availability during your visit.